About This Privacy Policy

This Privacy Policy describes how Aktive Online LLC handles personal information when you interact with our website, submit an inquiry, communicate with our team, purchase or receive services, or otherwise engage with our business.

“Personal information” or “personal data” generally means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual. The exact definition may vary under applicable privacy laws.

This Policy applies to information that Aktive Online processes for its own business purposes. Where we process personal information solely on behalf of a client as part of services provided to that client, we may act as a service provider or processor, and the client may be primarily responsible for that information.

Information We Collect

The information we collect depends on how you interact with us and the services involved.

Information You Provide Directly

When you contact us, complete a form, request a quotation, discuss a project, become a client, or otherwise communicate with us, we may collect:

• Your name.
• Email address.
• Phone number.
• Company, business, brand, or store name.
• Country or business location where relevant.
• The services you are interested in.
• Project requirements and business objectives.
• Messages and communications you send to us.
• Information included in quotations, proposals, invoices, or contracts.

Information Related to Client Services

Depending on the services we provide, we may receive or access information such as:

• Website, store, hosting, and domain information.
• Shopify, WordPress, WooCommerce, or other platform information.
• Advertising account and campaign information.
• Analytics, traffic, conversion, and performance data.
• Product, customer, order, or business data where required for authorized work.
• Collaborator, staff, administrator, or other account access.
• API keys, authorization tokens, or integration credentials where required.
• Business verification information voluntarily supplied for an applicable service.
• Invoices, payment status, transaction records, and related business records.

Information Collected Automatically

When you use our website, our website, hosting infrastructure, analytics services, security tools, and similar technologies may automatically collect certain technical information, including:

• IP address.
• Browser type and version.
• Operating system and device type.
• Approximate location derived from IP information.
• Pages visited and website interactions.
• Referral source.
• Date and time of visits.
• Diagnostic, performance, and security information.
• Server, access, and error-log information.

How We Collect Information

We may collect personal information through several sources depending on your relationship with us.

• Directly from you when you contact or communicate with us.
• Through forms submitted on our website.
• During consultations, proposals, onboarding, and project delivery.
• Through websites, stores, accounts, and systems that you authorize us to access.
• Through analytics, cookies, pixels, logs, and similar technologies.
• Through service providers supporting our operations.
• Through publicly available business information where appropriate.
• Through third-party platforms used as part of an authorized client project.

How We Use Personal Information

We may use personal information for purposes reasonably connected with operating our business and providing services.

These purposes may include:

• Responding to questions and inquiries.
• Providing consultations and preparing quotations or proposals.
• Understanding your requirements and business objectives.
• Providing, managing, supporting, and improving our services.
• Developing, configuring, maintaining, and optimizing websites and eCommerce stores.
• Managing advertising campaigns and digital marketing services.
• Providing payment gateway and Shopify Payments setup assistance.
• Configuring integrations, tracking, analytics, and technical systems.
• Communicating regarding projects, support, billing, and services.
• Managing invoices, payments, accounting, and business records.
• Monitoring website reliability, usage, performance, and security.
• Detecting and preventing fraud, abuse, security incidents, or unlawful activity.
• Improving our website, services, internal processes, and customer experience.
• Protecting our rights, property, systems, clients, and business.
• Complying with legal, tax, regulatory, accounting, or governmental obligations.

Legal Bases for Processing

Where applicable privacy law requires a lawful basis for processing personal information, the basis we rely on will depend on the purpose and circumstances.

Where we rely on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing lawfully conducted before the consent was withdrawn.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, server logs, and similar technologies to operate the website, protect it, remember preferences, understand usage, measure performance, and support marketing activities where applicable.

Essential Technologies

These technologies support functionality, security, network management, and other operations required for the website to function.

Analytics Technologies

Analytics technologies may help us understand how visitors reach and interact with our website, including page views, traffic sources, devices, and website performance.

Advertising Technologies

Where used, advertising pixels, tags, and similar technologies may help us measure campaigns, create audiences, understand conversions, or deliver relevant advertising.

You may be able to control cookies through your browser settings and, where implemented, through our website's cookie preference or consent tools. Disabling certain technologies may affect website functionality.

Analytics and Advertising Services

We may use third-party analytics, advertising, and measurement services to understand website traffic, evaluate marketing performance, improve our services, or support advertising.

Depending on the tools configured on the website, those providers may receive technical and usage information such as IP address, device information, browser information, page activity, referral source, or interaction data.

Third-party providers process information under their own privacy terms and applicable contractual arrangements.

We do not sell personal information to third parties for monetary consideration. However, some privacy laws define certain advertising-related disclosures more broadly as a “sale,” “sharing,” or use for targeted advertising. Where such laws apply to our activities, eligible individuals may exercise applicable opt-out rights.

How We Share Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide services, comply with law, or protect legitimate interests.

Recipients may include:

• Service providers and contractors supporting hosting, communications, email, analytics, security, project management, cloud storage, billing, accounting, and related operations.
• Technology providers used to perform client-authorized development, eCommerce, marketing, analytics, payment, integration, or other services.
• Professional advisers such as lawyers, accountants, insurers, consultants, and other professional service providers.
• Governmental or regulatory authorities where disclosure is required or permitted by applicable law.
• Business transaction parties in connection with an acquisition, merger, financing, restructuring, sale, or transfer of all or part of our business.

We do not disclose personal information indiscriminately and aim to limit disclosures to information reasonably necessary for the relevant purpose.

Client Accounts and Platform Data

Some services require us to interact with client-controlled Shopify stores, WordPress websites, advertising accounts, analytics systems, hosting environments, payment platforms, CRM systems, or other business tools.

When you authorize us to access these systems, we use that access for purposes reasonably connected with providing the requested services.

Data contained within a client's website, store, advertising account, customer database, analytics account, or other system may remain subject to that client's privacy notices, instructions, agreements, and legal obligations.

Clients should use collaborator accounts, role-based access, delegated permissions, or temporary credentials wherever reasonably available.

Payments and Financial Information

When you purchase services from us, payments may be processed through banks, payment processors, financial institutions, invoicing providers, or other third-party payment services.

We may receive transaction-related information such as:

• Client or business name.
• Invoice information.
• Amount paid or owed.
• Payment status.
• Transaction reference information.
• Billing or accounting information reasonably necessary for our records.

Payment providers may independently collect and process financial information under their own policies and terms.

Where we assist clients with Shopify Payments, Stripe, PayPal, or other gateways as part of our professional services, information submitted to those providers remains subject to the relevant provider's own privacy, verification, and compliance requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or another legitimate purpose permitted by law.

The appropriate retention period depends on factors including:

• The nature of the information.
• The purpose for which it was collected.
• The duration of our client or business relationship.
• Contractual requirements.
• Accounting, tax, and legal obligations.
• Security and fraud-prevention requirements.
• The need to establish, exercise, or defend legal claims.

When information is no longer reasonably required, we may delete, anonymize, aggregate, archive, or securely dispose of it, subject to applicable legal and technical requirements.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Measures may include appropriate account controls, restricted permissions, secure access practices, security monitoring, trusted service providers, and other safeguards appropriate to the information involved.

No method of internet transmission, electronic communication, cloud storage, or digital security can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Clients are also responsible for maintaining the security of their own systems, passwords, accounts, devices, and credentials.

International Data Transfers

Aktive Online works with clients, service providers, platforms, and technology companies in multiple jurisdictions. Personal information may therefore be processed or stored outside the country in which you are located.

Privacy laws and data-protection standards may differ between countries.

Where applicable law requires safeguards for international transfers of personal information, we aim to use legally recognized mechanisms or other appropriate safeguards where required.

Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights relating to your personal information.

These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Request restriction of certain processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Receive certain personal information in a portable format.
• Opt out of certain targeted advertising, sale, or sharing where applicable law provides such a right.
• Appeal certain privacy-request decisions where applicable law provides an appeal process.
• Lodge a complaint with an applicable data-protection or privacy authority.

Privacy rights are subject to applicable legal conditions and exceptions and may vary by jurisdiction.

Submitting a Privacy Request

To submit a privacy request, email: hello@aktiveonline.com .

Please describe your request clearly and provide sufficient information for us to identify the relevant records.

We may request information reasonably necessary to verify your identity or authority before processing a request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require evidence of that authority.

We will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.

Marketing Communications

We may send marketing or business communications where permitted by applicable law, such as where you have requested information, communicated with us, engaged our services, or provided consent where consent is required.

You may opt out of promotional email communications using an unsubscribe option included in the message, where available, or by contacting: hello@aktiveonline.com .

Opting out of marketing does not prevent us from sending non-promotional communications reasonably necessary for an active project, service, transaction, billing matter, security matter, or business relationship.

Children's Privacy

Our website and professional services are intended for businesses, entrepreneurs, merchants, organizations, and individuals acting in a professional or commercial capacity.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If you believe that a child has provided personal information to us in circumstances requiring deletion, please contact us.

Third-Party Websites and Services

Our website or services may contain links to, integrate with, or rely on independent third-party websites, applications, platforms, and services.

These may include eCommerce platforms, payment providers, advertising platforms, analytics services, social networks, communication tools, hosting providers, and other technology services.

Third-party organizations operate under their own privacy policies, terms, security practices, and legal responsibilities.

We encourage you to review the applicable privacy information of third-party services before providing personal information directly to them.

Aktive Online is not responsible for the independent privacy practices of third parties that we do not control.

Business Transfers

If Aktive Online is involved in a merger, acquisition, restructuring, financing, sale of assets, corporate reorganization, or similar transaction, information associated with our business may be disclosed or transferred as part of that transaction where permitted by applicable law.

Where appropriate, information transferred as part of such a transaction would remain subject to applicable legal and contractual protections.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, website, business practices, legal requirements, or operational needs.

When this Policy is updated, the “Last updated” date will be revised.

Where applicable law requires additional notice of a material change, we may provide such notice through the website or another appropriate method.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, how we process personal information, or would like to submit a privacy-related request, please contact us.